Help Desk Field Guide

Learn the job, not just the interview.

Twenty short narrated video lessons, each with a reference card you can keep open while you work. The Help Desk track covers Windows, Mac, tickets, accounts, networking, white-glove VIP support and automation. The Thriving at Work track covers corporate life, emails, getting seen, standing out, learning, your first 90 days and getting promoted.

Lessons are narrated, with on-screen text so you can also watch on mute.

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